VoIP Asheville would like to take a moment and say, thank you to Speed Factory Indoor Racing, for trusting us with their communication needs. With multiple locations in Greenville and Spartanburg, Speed factory will use a 3cx Cloud solution to unify locations and save money. VoIP Asheville’s hosted solutions allow remote workers to stay connected, as well as keeping employees on the go, even during an internet or power outage. Let are 3cx Advanced technicians customize a solution for your business.
Were you sold a Communication system that just made your head spin with all the advanced features and reporting? Only to find out shortly after installation just how much everything was going to cost? The skyrocketing fees of advanced licensing, user costs, and additional feature support and custom integration costs that may not have been made clear or even mentioned?
Paying for features you don’t know how to use or is one of the most common ways businesses waste money. 3cx comes with hundreds of features standard and unlimited users or extensions. VoIP Asheville will explain these features and customize a solution for you. Looking for Advanced features like Call Queues or Call Recording these and many more are available as an annual upgrade with a clear cost.
After the initial setup, your 3CX phone system can provide dozens of reports, let VoIP Asheville help you customize these into useful information. Curious about peak call volume hours, or missed opportunities, we can help get a scheduled report highlighting this information and more.
Adding new employees, or just changing roles for existing users, 3CX has a visual interface an
d drop down menus, to simplify these tasks in a user friendly web page. Don’t worry VoIP Asheville’s advanced certified engineers are here when you need us, when you are too busy to make the changes or forgot how? We will gladly take your call for a fast resolution with little to no frustration.
Our complete installation packages available for sole proprietors as well as multi-location enterprises, VoIP Asheville is here to simplify the complicated and build communities by improving communications for less than you currently spend. Visit our website at VoIP Asheville.com
The most common question is why should I change from what I have now, especially because my internet is spotty, as it is? The answer is actually pretty simple, VoIP solutions are less expensive and those cost savings can be immediately applied to upgrading you network infrastructure to increase speed and reliability of your “spotty” internet, usually without upfront costs. A standard 48 month $1 buyout lease is going to be less than your current analog costs an average office is under $150 a month, compared to $200 for analog costs. This lease would include new hardware, an upgraded router and switches where needed, installation, monthly SIP services and training.
The second answer is flexibility. Today’s clients and consumers are diverse and want to shop and communicated differently. Not all business is done with a phone call, VoIP solutions allow for website integrations so that clients can chat or call directly from your website. Some people prefer texting your business, are you able to respond to these in a timely manner, if not that is a lost opportunity. Was your business ready for remote working? VoIP allows for seamless transitions onsite, on the go or at home. Don’t be limited to 1 on 1 conversations, multi person conferences are just as easy and you have all the tools you need with most VoIP solutions at no additional costs.
So really the only question should be what has stopped you from switching. As technology changes so does ease of use and costs. Systems can be setup in hours not weeks, and devices can be customized to your comfort levels and work flows. VoIP Asheville is willing to show you not tell you, let us setup a demo in your environment, and see what we can do for you. www.VoIPAsheville.com/appointments. We want to learn about your bunsiness.
Having been in the telecommunications industry for many years and watching technology evolve the limiting factors that persisted about VoIP have turned into falsehoods. In this 5 part series of blogs we are going to dispel these 1 at a time.
Part 3
“Speed up and give me Options”
Now That we have shown the cost savings of VoIP in Part 1 as well as simplified solutions with BLFs in Part 2 it is time to focus on reliability. VoIP stands for Voice over Internet Protocol, with “Internet” being the key word. What use to be a limiting factor, has now become a strength. Versatility, blazing Speed and reliability have now replaced the old descriptive terms of limited choices, slow and spotty connections. Today’s business owners usually have multiple choices of internet providers with speed options that were unthinkable 10 years ago. So let’s look closely as to how these new options create a reliable and redundant communication system.
A. Increased internet speeds have opened the floodgates to custom solutions and multiple options, for small and medium size businesses therefore I almost always recommend an offsite server. Hosted solutions are a perfect way to leverage today’s latest technology. 3CX and its open platform is optimal as a hosted PBX What are the benefits of hosting as compared to onsite lets take a look.
By hosting your PBX in a reliable data house (OVH, Google, Amazon or Azure) you have removed the greatest point of failure, which would be an onsite PBX server. No longer will your communications be paralyzed if your internet goes down, or your office experiences a power failure, have a localized router issue or an employee task failure. Phone calls will reach the PBX and you will have multiple options to answer them. Cell Phone, Of-site location or Voicemail just to name a few.
A Hosted PBX can be a simple solutions for those small businesses with limited or no IT department. Once the PBX is installed offsite in a virtual server, updates and scheduled maintenance are no longer your responsibility. Firewall and router configurations are simplified and devices like Cell phones, tablets and laptops are able to use secure tunnels for communications on site or off.
3CX is an ideal PBX for running in a Virtual environment, With a centralized dashboard clients are able to easily mange complex tasks in a visual interface. This dashboard facilitates being able to use Linux or Windows in a VPS environment. These cost effective virtual servers can be easily upgraded, backed up and duplicated as needed quickly and without much if any down time. They also allow for multiple ways of redundant fail over so your calls get answered.
B. Increased internet speeds brings other new options such as Video conferencing, Click to call, Click to Chat and WebRTC just to name a few (These integrations will be discussed in Part 4 of this Blog). A hosted 3cx solution opens the door to possibilities on how to get your message out there and stay connected.
C. Higher speeds have increased demand and competition among providers. Today’s savvy small business is able to make decisions between internet providers or even have 2 internets with a Dual WAN router that can either blend or automatically failover so that mission critical internet applications are always available.
D. Redundancy is the key to any system, what happens when this fails? This is part of the customization of any PBX. Some quick answers are as follows but these are not the only possibilities. So what happens if you building loses power and internet?
Simply open the 3cx free App on cell or tablet and calls will continue to come in just as if you had internet. You will be able to except multiple calls as well as forward to VM or other extensions and outside numbers.
Have calls go to a digital receptionist and let clients choose who they want to speak with and each extension can then decide if they prefer to have calls go to Voice Mail so that they can return these calls at a later time, or have their calls forward to another location, Cell or analog number.
Using a hotspot as an internet failover can give you some additional flexibility
Better internet means better options. These options are versatile and customizable so speak to VoIP provider that is unable to understand your expectations and exceed them. VoIP Asheville is always here to answer questions if you need. 828-209-VoIP (8647), or email me Larry@VoIPAsheville.com
Look for part 4 of this blog tomorrow as we discuss Application Integrations between VoIP and websites, CRMs and or billing software. If you have any questions or comments please feel free to reach out to me.
