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Training Videos

All the features in the world won’t benefit your business if you don’t know how to use them.  VoIP Asheville strives to customize every solution and show you the “how” and “the why” of each feature.  Scroll through the videos below to see what is available and ask one of our team members how to use these features can help your business grow.

3CX v20 Find out Why you should switch

3CX V20 Key Benefits and key features.
– Local Installation and Support
– Low Cost based on Simultaneous Calls
– On Site or hosted you choose
– Unified communications

3CX v20 Getting Ready

3CX web client’s core functionality. What are the benefits to using the web client as well as some key features.
– Accessing the web client
– Telephony functionality
– Status and switchboard views
– Chat

3CX v20 VoIP Asheville Introduces AI Receptionist

Upgrade your basic Phone system with VoIP Asheville’s new AI Receptionist, more than capable of recording intake questions, learning responses, texting links, recording calls and transferring to live persons when directed.

3CX V20 Digital Receptionist

What is a Digital Receptionist and how to configure them? Continue watching on how to set it up and all the additional options. In detail:

  • What are Digital Receptionists
  • Creating a Digital Receptionist
  • Recording Messages
  • Menu Options
  • No or Invalid User Input
  • HOL Digital Receptionist

3CX v20 Webclient

3CX web client’s core functionality. What are the benefits to using the web client as well as some key features.
– Accessing the web client
– Telephony functionality
– Status and switchboard views
– Chat

V20 Voicemail Training

3CX’s voicemail functionality allows users to configure their own greetings and also set a different greeting according to their status. This module shows you how to do just that and more. In more detail:

  • Notifications

  • Greetings

  • Transcription

  • Quota

  • Security

  • Backups

VoIP Asheville Admin Training for Enterprise IFax Pro

In this video, VoIP Asheville shows Administrators how to setup users give permissions as well as  how to send a fax in Enterprise IFax Pro.

3CX V20 Call Reporting

Reports can Scheduled monthly, weekly, or biweekly

Agent Performance Reports
– User Activity Graph’ helps to show the progress and activity or the extension so that the manager can identify the busiest period of the day, month, and year.

– Ring Group Statistics

– Extension statistic report:

v20 Creating a Confrence Call

In this video I show you how to create a conference in 3cx Version 20. 3CX Version 20 Conference uses the 3CX Web Client. Schedule or on demand when you are ready so is 3CX

3CX V20 Ring Groups vs Call Queues

3CX’s Gives you the choice between Ring Groups or custom Call Queues.  Discover the difference and choose what is right for you.

Grandstream gsc3510 - sip intercom speaker

3CX web client’s core functionality. What are the benefits to using the web client as well as some key features.
– Accessing the web client
– Telephony functionality
– Status and switchboard views
– Chat

3cx V20 Setting Office Hours and Holidays

3CX V20 allows you to set office hours for users, groups, Departments or specific DID numbers. This module shows you how. 

 

Installing 3cx Apps

The 3CX App can be installed on 4 different platforms (iOS, Android, Windows and Web). Throughout this module, we will cover some of the app’s core features as well as configuration and provisioning. In more detail:

  • The 3CX App – an introduction

  • Operating Systems & Platforms

  • Provisioning

  • QR Code Provisioning

  • PUSH Functionality

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Onsite Installations with Training & Support

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