The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects – via voice, live chat or video.
With V18 we’ve improved the Web Client and made it available also as a native Windows Desktop App, eliminating the need for the browser extension. The new Desktop App uses the same Electron framework used by Teams and WhatsApp, integrating better with the OS for a more reliable user experience. The Desktop App allows you to answer a call from the page you are working in (example CRM) without having to switch between apps.
Improved Mobile Apps for seamless remote working
Better codec management – auto set codec depending on Network (WiFi/3G/4G).
Improved reconnection in the case of network changes or drops.
Never miss a call – collaborated with Google & Apple to improve reliability of PUSH notifications.
Added support for bluetooth and hands-free devices.
Siri integration – iOS users can now tell Siri to make calls using 3CX.